Cox service restored to Ramona customers

Cox Communications service was restored to all Ramona customers shortly after 10 p.m. Friday, reports Ceanne Guerra with Cox Communications San Diego.

By Maureen Robertson

Service started returning to Cox Communications’ Ramona customers about 4 p.m. on Friday after a repair crew working on a broken water pipe in Poway cut into a Cox line early Friday morning, said Ceanne Guerra with Cox Communications San Diego.

Service to all Ramona customers cannot be returned at the same time, but, she said, “we expect it is all going to be up tonight.”

Cox crews spent the day working to restore service to Ramona customers after a Cox underground cable was damage when Poway public works crews were repairing a broken water pipe at Budwin Lane and Twin Peaks Road.

“We absolutely understand how important our service is to our customers,” Guerra said about 8:50 p.m. Friday.

By Maureen Robertson

Cox Communications crews are working to restore service to Ramona customers after a Cox underground cable was damaged when Poway public works crews were repairing a broken water pipe.

The water main break at Budwin Lane and Twin Peaks Road in Poway occurred about 6 p.m. Thursday. It is uncertain when the Cox cable was damaged, but, based on calls from Cox customers in Ramona, it was early Friday morning. Cox officials have been unable to say how many customers are affected, but Cox customers throughout Ramona apparently are without service. For those with the complete Cox package, that is telephone, Internet and television.

Pat Kumpan with the Poway News Chieftain reports that a Poway public works engineer said that Cox repairs are expected to be finished Friday afternoon. While Cox officials are not saying when service will be restored, a Poway official told Kumpan about 3:40 p.m. on Friday that service should be restored within two hours.

San Diego Gas and Electric reported no power outages as a result of the water main or Cox breaks.