Comments on: Cox service restored to Ramona customers

By: davila

davila — Mon, 23 Jul 2012 06:39:54 +0000

Now poway has been affected by the outage now no cable, internet, or tv. They cannot say how long it will be to fix it says customer service.

By: john

john — Sat, 23 Jul 2011 21:00:14 +0000

I thought it was the fire that burned the powerpoles, which knocked out the power to RMWD water pump station that caused the water outage. I would think even Poway would allow us to stay in water during a fire storm.

By: greerelec

greerelec — Sat, 23 Jul 2011 19:39:30 +0000

File a complaint with the PUC this is the only way they will do anything. What about all of the fall alerts for the elderly and the life safety equipment fire alarms etc. here is the link
http://www.cpuc.ca.gov/PUC/CEC/e_complaint/b_safetycomplaint.htm

By: greerelec

greerelec — Sat, 23 Jul 2011 18:24:59 +0000

There is only one main trunk line to Ramona come on. There is no other way to feed us here. SDG&E has ways to switch and move things around to minimize the outage. Cox only cares about its money not the quality of service and do not even bring up customer service. I would rather climb the pole myself. 911 service who needs that? everyone.

By: sandra j

sandra j — Sat, 23 Jul 2011 15:30:54 +0000

those darned powegians again! aren’t they the same ones who cut off our water supply in ’07? i’m surprised we were allowed back into ramona before service was restored.

By: terri smith

terri smith — Sat, 23 Jul 2011 04:56:11 +0000

What I don’t understand is why it is taking so long???? I am one of the few who still have a landline and what if something was to happen and I needed to call 9-1-1? I heard people left work due to the communication problems, and what about those who rely soley on their internet??????? I have so much online schoolwork that I cannot do. I agree, ATT would have it fixed by now. Cox cable is about as good as Verizon….horrible

By: Jim N

Jim N — Sat, 23 Jul 2011 03:20:27 +0000

Its more serious for seniors who need access to 911. Customer service is awful. There are a few channels still up and 15 just says there is an outage. No details or explanation. My mom is 80 and I had to bring her to my place. No 911 in case of an emergency. I am going to ATT and bringing my entire family here in Ramona. Cox, you’re fired! Oh yeah, what if the fire was heading in this direction, would reverse 911 work? NO

By: George B>

George B> — Sat, 23 Jul 2011 02:08:51 +0000

Don’t hold your breathe waiting for the credit. The Cox website won’t even say there is an outage.

By: Melody W

Melody W — Sat, 23 Jul 2011 02:08:44 +0000

I’ve called customer service twice and can’t get any information from any of the customer service reps. I had to search the Internet to even find out what happened. One Cox customer service rep told me “if it was an underground fiber optic cable that got cut….it could be awhile untill it’s fixed. The last one that got cut took three weeks.” Really Cox….in this day and age! What’s got me most frustrated is the lack of information Cox is NOT providing to their customers!!! Nice service. I’m mean, I understand things happen but be honest and communicate with your customers!!

By: Sandy M

Sandy M — Sat, 23 Jul 2011 01:14:24 +0000

Well, they clearly haven’t finished their repairs as it’s 6:10 pm and we still ahve no internet, phone or cable tv. Luckily, I have a 4G card, so can post this. Have called Cox twice to try and get more info from my cell, but have gotten nothing. Best thing was when I asked about credit for no service, they told me if I called back once service was restored, they would give a credit for the time without service. Guess it’s too bad for people who might not know this. Not very impressive customer service.