SDG&E increases CARE outreach

Recent research by San Diego Gas & Electric (SDG&E) determined that approximately 15 percent of customers eligible for the California Alternate Rates for Energy (CARE) Program, which offers a savings each month in utility costs, are not enrolled. SDG&E is increasing efforts to reach out to these customers so they can take advantage of up to a 35 percent discount on their bills each month.

Throughout the service territory, 300,424 residents are enrolled in the CARE program, reports SDG&E. Approximately 55,000 are eligible but not enrolled. Income guidelines were raised on June 1, so more residents may be eligible.

“The CARE program is designed to provide relief for those that need it right now and we want all of the eligible customers to take advantage of this savings,” said Hal Synder, SDG&E vice president of customer solutions. “SDG&E is actively reaching out to customers through direct mail, phone calls, door-to-door campaigns and more to educate possible CARE recipients. We make it easy to enroll by not requiring income verification so customers can quickly submit their application and start taking advantage of the cost savings within about 30 days of being approved.”

Eligibility is based on the number of people living in the house and total yearly income, or participation by any person in your household in one of these public assistance programs: Medi-Cal; Food Stamps; TANF; Women, Infants & Children (WIC); Healthy Families Categories A&B, or LIHEAP. The new income guidelines as of June 1 are:

•For 1 or 2 household members, an income of $31,800 or less;

•For 3 household members, an income of $37,400;

•For 4, an income of $45,100;

•For 5, an income of $52,800;

• For households with 6 members, an income of $60,500; and

•For each additional member, add $7,700.

“I would definitely recommend this program to others and feel very thankful to SDG&E for providing this discount,” said current SDG&E customer and CARE recipient Maggie Comans.

For more information on customer assistance programs, or to apply for CARE online, visit www.sdge.com/residential/assistance, email: billdiscount@sdge.com or call 1-800-411-7343.

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Posted by Karen Brainard on Jul 3 2011. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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